FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
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Q: What exactly is Solidap?
Solidap is a notification-only early-opening alert system for appointment-based businesses. When an earlier appointment slot becomes available, Solidap automatically notifies customers who opted in. If a customer confirms interest, your staff updates the appointment inside your existing scheduling system.
Solidap does not replace your scheduler. It only sends alerts.
Q: Does Solidap replace my scheduling software?
No.
Solidap works alongside your existing calendar and scheduling platform. You keep your current system. No replacement required.
Q: Does Solidap create or reschedule appointments automatically?
No.
Solidap does NOT create, modify, cancel, or reschedule appointments.
Your staff always makes changes inside your current scheduling system.
Q: What kind of businesses can use Solidap?
Any appointment-based business including:
• Medical practices
• Dental offices
• Med spas
• Salons
• Therapy practices
• Consultants
• Professional services
• Any business that books scheduled time slots
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HOW IT WORKS
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Q: How does Solidap know when a slot opens?
Solidap connects to your calendar using read-only access (Google, Microsoft, or ICS feed). When an earlier time becomes available due to cancellation or reschedule, Solidap detects the availability change.
Q: How do customers join the early notification list?
Customers opt in by texting EARLY to your Solidap number after seeing the line added to your reminder messages or scanning your QR code.
Opt-in is voluntary.
Q: What happens when a customer replies EARLY?
They are added to your early notification list. When a matching earlier slot becomes available, they receive a text message asking if they want to take it.
Q: What happens when a customer replies YES to an earlier slot?
Your staff receives a notification with:
• Customer name
• Customer phone number
• Original appointment date/time
• New earlier slot date/time
Your staff updates the appointment in your scheduling system.
Q: What happens if staff does nothing?
Nothing changes.
Solidap does not modify appointments. Staff must update appointments manually.
Q: What if multiple customers confirm at the same time?
Solidap follows a controlled batch notification system.
Only the first confirmed request should be honored by staff. Additional confirmations should be handled according to internal scheduling availability.
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CALENDAR REQUIREMENTS
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Q: What calendar systems are supported?
Solidap supports:
• Google Calendar (read-only connection)
• Microsoft Outlook (read-only connection)
• ICS calendar feed (read-only link)
Your system must allow one of these connection types.
Q: What if my scheduling software does not directly use Google or Outlook?
Most modern scheduling systems sync with Google or Microsoft behind the scenes. If not, they usually provide an ICS feed. If your system cannot provide any of these, Solidap may not function properly.
Q: Does Solidap see appointment details?
No.
Solidap only monitors time availability. It does not access patient records, medical notes, diagnoses, or financial data.
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SMS & PHONE NUMBER
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Q: Do I need a special phone number?
Yes.
Solidap provides a dedicated SMS number for your business upon activation.
Q: Can I use my existing phone number?
No.
To ensure reliable delivery and compliance, Solidap assigns a dedicated messaging number.
Q: Who pays for the SMS messages?
You do.
Subscription fees do NOT include SMS delivery costs. Messaging charges are billed monthly based on usage.
Q: How much do SMS messages cost?
Costs depend on volume. Charges are billed monthly through your assigned messaging provider.
Q: Can customers opt out?
Yes.
Customers can reply STOP at any time to unsubscribe.
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STAFF RESPONSIBILITY
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Q: Does my staff have to manage anything?
Minimal involvement is required.
Staff only updates appointments when notified of confirmed early slot requests.
Q: Do staff need to log into Solidap?
No.
Staff receive notifications and update appointments in your existing scheduling system.
Q: What if staff forgets to update an appointment?
Solidap does not modify appointments automatically. Staff must update appointments inside your system.
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PRIVACY & LEGAL
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Q: Is Solidap HIPAA compliant?
Solidap does not access or store Protected Health Information (PHI). It does not manage medical records. It only monitors calendar time availability.
Clients remain responsible for HIPAA compliance within their own systems.
Q: Does Solidap store patient data?
No.
Solidap stores only:
• Phone number
• Opt-in status
• Alert timestamps
Q: Does Solidap sell data?
No.
Solidap does not sell or share data.
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BILLING & SUBSCRIPTIONS
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Q: How does billing work?
Monthly subscription billing is handled through Stripe.
SMS delivery charges are billed separately based on usage.
Q: Can I cancel anytime?
Yes.
You can cancel, pause, upgrade, or downgrade anytime through the self-serve billing portal.
Q: Are there refunds?
Due to the digital and automated nature of the service, subscription payments are non-refundable once activated.
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LIMITATIONS
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Q: Does Solidap guarantee that cancelled slots will be filled?
No.
Customer response rates vary. Solidap provides the opportunity for earlier slot recovery but does not guarantee results.
Q: What if customers do not respond?
If customers do not confirm, the slot remains open as normal.
Q: What if my reminder system does not allow message editing?
You may use the Solidap QR code provided during activation to allow customers to opt in.
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ACTIVATION
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Q: How long does activation take?
Once calendar connection and messaging number are assigned, Solidap begins monitoring automatically.
Q: Do I need onboarding calls?
No.
Solidap is self-serve and fully automated.
Q: What do I need to do after purchase?
1. Connect your calendar (Google, Microsoft, or ICS).
2. Add the EARLY line to your reminder messages OR display your QR code.
3. Solidap begins monitoring automatically.
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TECHNICAL
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Q: What if my calendar disconnects?
Solidap cannot monitor availability without an active calendar connection. Reconnection may be required.
Q: What if SMS delivery fails?
Carrier filtering or technical issues may occasionally affect delivery. Solidap is not responsible for carrier-level disruptions.
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FINAL CLARIFICATION
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Q: What is Solidap not responsible for?
Solidap is not responsible for:
• Staff scheduling errors
• Missed notifications
• Double bookings
• Revenue guarantees
• Carrier delivery issues
• Calendar misconfiguration
Solidap is a notification-only system.