FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
What exactly is Solidap?
Solidap is a notification system designed for appointment-based businesses that want to recover revenue from cancelled or rescheduled appointments.
When an earlier appointment slot becomes available, Solidap automatically notifies customers who have requested earlier availability.
If a customer accepts the opening, your staff simply moves the appointment inside your existing scheduling system.
Solidap does not replace your scheduler and never modifies your calendar automatically.
What problem does Solidap solve?
Many appointment-based businesses lose revenue when customers cancel or move appointments.
Across service industries:
• Appointment no-show rates often range between 5%–30%
• Many small businesses lose thousands of dollars per month in unused appointment time
• Once an appointment slot passes, the revenue opportunity is gone
Solidap helps businesses recover that lost revenue automatically.
Does Solidap replace my scheduling software?
No.
Solidap works alongside your existing scheduling system.
You keep using your current scheduler.
Solidap simply detects openings and notifies customers who requested earlier availability.
Does Solidap create or reschedule appointments automatically?
No.
Solidap never creates, cancels, or modifies appointments.
Your staff always confirms the appointment inside your existing scheduling system.
What kind of businesses can use Solidap?
Solidap works for any business that schedules appointments.
Examples include:
• salons
• barbershops
• med spas
• dental offices
• chiropractors
• massage therapy clinics
• estheticians
• physical therapy clinics
• personal trainers
• tattoo studios
• consultants
• automotive service shops
• wellness clinics
If your business sells time-based appointments, Solidap can help.
Is Solidap difficult to set up?
No.
Most businesses can activate Solidap in just a few minutes.
Typical setup steps include:
Connect your calendar
Add the EARLY keyword to reminder messages or display your QR code
Customers begin joining the waitlist
After that, Solidap begins monitoring automatically.
HOW SOLIDAP WORKS
How does Solidap know when an appointment opens?
Solidap connects to your calendar using read-only access.
Supported calendars:
• Google Calendar
• Microsoft Outlook
When an appointment is cancelled or moved, Solidap detects the newly available slot.
How do customers join the early appointment waitlist?
Customers opt in by sending the keyword:
EARLY
to the Solidap phone number assigned to your business.
They can do this by:
• replying to a reminder message that includes the EARLY keyword
• scanning your Solidap QR code
• clicking a pre-filled SMS link
Opt-in is voluntary.
What happens after a customer texts EARLY?
Customers are guided through a short SMS flow where they provide:
• preferred days
• preferred time windows
• their current appointment date and time
This allows Solidap to determine if a newly opened slot is actually earlier than their existing appointment.
How does Solidap decide who receives an offer?
When a slot opens, Solidap identifies customers who match:
• preferred days
• preferred time windows
• earlier appointment eligibility
The system sends notifications to a small group of matching customers.
What happens when a customer replies YES?
The system immediately locks the slot and identifies the first accepted response.
Your staff receives a notification containing:
• customer name
• customer phone number
• original appointment time
• new earlier slot time
Your staff confirms the change inside your scheduling system.
What if multiple customers reply YES?
Solidap uses a winner-lock system.
The first valid YES response secures the slot.
All later responses receive a message that the slot has already been claimed.
What happens if a customer replies after the offer expires?
If the slot is already taken or the offer has expired, the customer will receive a message informing them that the slot is no longer available.
How long do offers remain valid?
Offers typically remain valid for up to 60 minutes.
After that, the offer expires.
What happens to the customer's original appointment?
If a customer accepts an earlier slot, their original appointment becomes open.
That opening can also be offered to other waitlist customers.
CALENDAR CONNECTION
What calendars are supported?
Solidap supports:
• Google Calendar
• Microsoft Outlook
These connections are read-only.
Solidap cannot modify your calendar.
Can Solidap work with multiple staff members?
Yes.
Solidap can monitor:
• multiple calendars
• provider calendars
• shared business calendars
The system automatically adapts depending on how your calendar is structured.
What if my business uses one shared calendar?
Solidap will treat the shared calendar as a single schedule and still monitor it for openings.
Can Solidap detect staff vacations or unavailable time?
Yes.
Solidap checks for calendar events such as:
• Vacation
• Out of Office
• Blocked time
• Closed
• Holiday
If an opening overlaps with unavailable time, the system will not send offers.
What if my calendar disconnects?
Solidap cannot monitor availability without an active calendar connection.
If the connection is lost, monitoring pauses until the calendar is reconnected.
SMS & MESSAGING
Do I need a special phone number?
Yes.
Solidap provides a dedicated SMS number for your business.
This number is used only for waitlist notifications.
Can I use my existing business phone number?
No.
A dedicated number is required to ensure reliable delivery and compliance with messaging regulations.
Who pays for the SMS messages?
The business client pays for SMS usage.
Subscription fees do not include messaging costs.
How much do SMS messages cost?
Costs vary depending on message volume and carrier rates.
Usage is billed monthly.
Can customers unsubscribe?
Yes.
Customers can reply:
STOP
at any time to unsubscribe.
Can customers request help?
Yes.
Customers can reply:
HELP
to receive instructions.
STAFF & OPERATIONS
Do staff need to log into Solidap?
No.
Staff simply receive notifications and update appointments inside your existing scheduler.
What if staff forget to move the appointment?
Nothing changes.
Solidap never modifies appointments automatically.
Staff must confirm the change.
Do staff need special training?
No.
Most businesses require only a few minutes to understand how notifications work.
PRIVACY & DATA
Does Solidap store medical data?
No.
Solidap does not store:
• medical records
• diagnoses
• treatment notes
• insurance information
What information does Solidap store?
Solidap stores only minimal operational data:
• phone numbers
• opt-in status
• appointment time references
• message timestamps
Does Solidap sell or share data?
No.
Solidap does not sell or share data.
Is Solidap HIPAA compliant?
Solidap does not process Protected Health Information.
It is designed as a notification tool only.
Clients remain responsible for HIPAA compliance within their own systems.
BILLING & SUBSCRIPTIONS
How does billing work?
Solidap subscriptions are billed monthly through Stripe.
SMS messaging usage is billed separately based on volume.
Can I cancel anytime?
Yes.
Subscriptions can be cancelled through the billing portal.
Service remains active until the end of the billing cycle.
Are refunds available?
Due to the digital and automated nature of the service, subscription payments are generally non-refundable once activated.
Why are SMS costs separate from the subscription?
Text messages are delivered through telecommunications networks.
These providers charge per message, so usage costs are billed separately.
LIMITATIONS & EXPECTATIONS
Does Solidap guarantee filled appointments?
No.
Results depend on:
• waitlist size
• customer availability
• response rates
Solidap simply provides the opportunity to fill openings.
What if customers do not respond?
If no customer accepts the offer, the slot remains available as normal.
Will this work if I only have a few customers on my waitlist?
A larger waitlist improves results.
Businesses are encouraged to promote the waitlist through reminder messages and QR codes.
What if my business rarely has cancellations?
Solidap will simply send fewer notifications.
The system only activates when openings occur.
TECHNICAL QUESTIONS
What happens if SMS delivery fails?
Occasionally carriers may delay or filter messages.
Solidap cannot guarantee carrier delivery.
What happens if my schedule changes drastically?
If the system detects unusual schedule changes, offers may pause temporarily to prevent incorrect notifications.
IMPORTANT EXPECTATION QUESTIONS
(These are the critical SaaS protection questions)
Does Solidap guarantee revenue increases?
No.
Solidap provides automation that can help recover cancelled appointments, but results depend on customer participation and scheduling patterns.
What if my business forgets to promote the waitlist?
Solidap works best when customers know the waitlist exists.
Businesses should encourage customers to join through reminder messages or QR codes.
Can Solidap prevent cancellations?
No.
Solidap does not control cancellations. It helps recover revenue when cancellations happen.
What if my business stops using the system?
You may cancel your subscription at any time.
The system will stop monitoring once the subscription ends.
What if I misunderstand how Solidap works?
Solidap is a notification-only automation system.
It does not manage scheduling software, create appointments, or replace staff scheduling responsibilities.
FINAL CLARIFICATION
What is Solidap not responsible for?
Solidap is not responsible for:
• staff scheduling errors
• double bookings
• missed notifications
• customer response behavior
• carrier message delivery
• calendar configuration errors
• revenue guarantees
Solidap functions strictly as a notification and automation tool.
SUPPORT
If you still have questions: